Privacy Policy

Last updated: January 2026

Welcome to 33bwm. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data when you use our website and services.

By accessing or using the 33bwm platform — including our cricket betting, live casino, slots, and other gaming services — you agree to the terms of this Privacy Policy. If you do not agree, please discontinue your use of the platform. This policy applies to all users located in Bangladesh and abroad who interact with 33bwm through our website or mobile experience.

Information We Collect

33bwm collects information that is necessary to provide you with a safe, enjoyable, and compliant gaming experience. We gather only what is relevant, and we handle it with care. The types of information we collect fall into two main categories: information you provide directly to us, and information collected automatically as you use our platform.

Information You Provide Directly

• Full name, date of birth, and gender provided during account registration.
• Email address and mobile number used for account verification and communications.
• Financial account details related to deposit and withdrawal methods including bKash, Nagad, Rocket, Upay, and bank account information for transactions.
• Identity verification documents such as National ID (NID) or passport copies where required for account compliance.

Information Collected Automatically

• Device and browser information including IP address, browser type, operating system, and screen resolution.
• Usage data such as pages visited, session duration, betting patterns, game history, and deposit or withdrawal activity within the platform.
• Cookies and similar tracking technologies used to remember your preferences, maintain session security, and improve platform performance.

How We Use Your Information

The information 33bwm collects is used strictly for operational and user-experience purposes. We do not engage in data brokerage or unsolicited marketing campaigns. Specifically, your data may be used for the following purposes:

• Account creation, identity verification, and authentication to provide secure access to the 33bwm platform.
• Processing deposits and withdrawals through supported Bangladeshi payment channels such as bKash, Nagad, and Rocket.
• Providing customer support, responding to queries, resolving account disputes, and improving service quality.
• Detecting and preventing fraudulent activity, money laundering, and other activities that violate our Terms & Conditions.
• Sending essential transactional notifications including deposit confirmations, withdrawal updates, and account security alerts.
• Analysing platform usage trends to improve navigation, game offerings, promotional relevance, and overall user experience for players across Dhaka, Chittagong, Sylhet, and all of Bangladesh.

Sharing Your Information

33bwm does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. However, in limited and defined circumstances, we may share certain data with trusted parties who support our operations:

• Payment processors and financial service providers (such as bKash, Nagad, Rocket) solely to facilitate and verify your financial transactions.
• Technology and platform service providers who assist us in delivering the gaming infrastructure, security systems, and support tools — all bound by confidentiality agreements.
• Regulatory or law enforcement bodies when we are legally required to disclose information — for example, in response to anti-fraud investigations or court orders.

In every case, data shared with third parties is limited strictly to what is necessary for the stated purpose. We do not permit third parties to use your data for their own independent marketing or analytics activities.

Cookies and Tracking Technologies

33bwm uses cookies — small data files stored on your device — to enhance your experience on the platform. Cookies help us keep you logged in securely, remember your language and display preferences, understand which sections of the site you visit most, and continuously improve the reliability and speed of our services.

Most browsers allow you to manage, disable, or delete cookies through their settings. Please be aware that disabling certain cookies may affect your ability to use some features of the 33bwm platform, including staying logged in or accessing personalised promotional offers. By continuing to use our platform, you consent to our use of cookies as described in this policy.

Data Retention

33bwm retains your personal data for as long as your account remains active or as needed to provide you with our services. When you close your account, we will retain certain records for a defined period as required by applicable financial compliance obligations, fraud prevention requirements, and dispute resolution purposes.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be attributed to any individual. We do not retain data for longer than is strictly necessary for the purposes set out in this policy.

Security of Your Information

Protecting your personal data is a core responsibility at 33bwm. We implement industry-standard security measures including SSL/TLS encryption for all data transmissions, secure server infrastructure, role-based access controls limiting who within our organisation can view sensitive user data, and regular security audits to identify and address vulnerabilities.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that materially affects your personal data, we will notify affected users through the contact details held on their account and take immediate remedial action in line with responsible data management practices.

Your Rights Regarding Personal Data

As a user of the 33bwm platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of Access — you may request a copy of the personal data we hold about you.
• Right of Correction — if any information we hold about you is inaccurate or incomplete, you may ask us to update it.
• Right of Erasure — subject to legal retention requirements, you may ask us to delete your personal data after your account is closed.
• Right to Restrict Processing — in certain circumstances, you may ask us to limit how we use your data while a dispute or review is in progress.
• Right to Withdraw Consent — where we process your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all personal data requests within 14 business days of receipt. We will confirm receipt of your request and keep you informed of progress.

Third-Party Links

The 33bwm platform may, from time to time, reference or link to game providers or payment processors whose own websites and privacy practices are governed by their own independent policies. 33bwm is not responsible for the privacy practices of any third-party platform. We encourage you to review the privacy policies of any external services you choose to interact with.

Children's Privacy and Age Restriction

33bwm is strictly an adult platform. Our services are intended only for users aged 21 and above. We do not knowingly collect or process personal data from any individual under the age of 21. If we become aware that a minor has provided personal information or registered an account, we will immediately suspend the account and securely delete all associated data. If you believe a minor has accessed the platform, please contact us at [email protected] without delay.

Changes to This Privacy Policy

33bwm reserves the right to update or revise this Privacy Policy at any time to reflect changes in our services, legal requirements, or data handling practices. When we make material changes, we will update the "Last updated" date at the top of this page. Where appropriate, we may also notify you directly via email or an on-platform notification.

Your continued use of the 33bwm platform after any posted update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how your data is handled.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 33bwm handles your personal data, our support team is available around the clock to assist you.

Email: [email protected] — available 24/7 in English and Bangla.

We are committed to resolving all privacy-related queries promptly and transparently, in a manner consistent with the trust our players across Bangladesh place in us.